.nplc-launch{position:fixed;right:22px;bottom:22px;z-index:99998;border:0;border-radius:24px;background:#7b1520;color:#fff;padding:13px 22px;font-size:16px;box-shadow:0 4px 18px #0003;cursor:pointer}
.nplc-panel{position:fixed;right:22px;bottom:78px;width:min(390px,calc(100vw - 24px));height:min(620px,calc(100vh - 100px));z-index:99999;display:flex;flex-direction:column;background:#fff;border:1px solid #ddd;border-radius:14px;box-shadow:0 12px 40px #0003;overflow:hidden;color:#12233f}
.nplc-panel[hidden]{display:none!important}
.nplc-panel header{flex:0 0 auto;min-height:106px;background:#7b1520;color:#fff;display:grid;grid-template-columns:minmax(0,1fr) 112px 36px;align-items:center;gap:8px;padding:8px 12px 8px 18px}
.nplc-head-text{display:flex;flex-direction:column;gap:2px;min-width:0}.nplc-head-text strong{font-size:18px}.nplc-head-text span,.nplc-head-text a{font-size:12px;color:#fff;text-decoration:none;opacity:.92}
.nplc-wechat{display:grid;grid-template-columns:72px 1fr;align-items:center;gap:7px;color:#fff!important;text-decoration:none!important;font-size:13px;font-weight:700}.nplc-wechat img{width:72px;height:72px;object-fit:cover;border:3px solid #fff;border-radius:6px;background:#fff}.nplc-wechat span{line-height:1.2}
.nplc-panel header>button{background:none;border:0;color:#fff;font-size:28px;cursor:pointer;padding:3px}
.nplc-messages{flex:1 1 auto;min-height:120px;overflow:auto;padding:14px;background:#f7f7f8}
.nplc-msg{position:relative;max-width:80%;margin:25px 0 9px;padding:10px 12px;border-radius:11px;background:#fff;border:1px solid #e8eaed;white-space:pre-wrap;word-break:break-word;box-shadow:0 1px 2px #0000000d}
.nplc-msg::before{position:absolute;top:-21px;left:3px;font-size:12px;font-weight:700;color:#7b1520}.nplc-msg.agent::before{content:'客服'}.nplc-msg.customer::before{content:'我';left:auto;right:3px}
.nplc-msg.customer{margin-left:auto;background:#f9e6e8;border-color:#f0cfd3}.nplc-msg.agent{margin-right:auto;background:#fff}.nplc-msg.nplc-default{margin-top:22px}
.nplc-msg img{display:block;max-width:100%;max-height:220px;border-radius:6px}.nplc-msg a{color:#0969da}.nplc-msg time{display:block;margin-top:5px;font-size:10px;color:#777}
.nplc-pending{flex:0 0 auto;display:flex;gap:6px;overflow:auto;padding:7px 10px;border-top:1px solid #eee;background:#fff}.nplc-pending[hidden]{display:none!important}.nplc-pending span{display:flex;align-items:center;gap:5px;max-width:190px;padding:5px 8px;background:#f1f2f4;border-radius:6px;font-size:12px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.nplc-pending button{border:0;background:none;color:#9b111e;cursor:pointer;font-size:16px;padding:0}
.nplc-form{flex:0 0 auto;display:grid;grid-template-columns:minmax(0,1fr) auto auto;gap:8px;padding:10px;border-top:1px solid #eee;background:#fff}.nplc-form textarea{box-sizing:border-box;width:100%;height:58px;resize:none;border:1px solid #ccd2da;border-radius:7px;padding:7px}.nplc-form button,.nplc-image{align-self:center;border:0;border-radius:6px;background:#7b1520;color:#fff;padding:9px 12px;cursor:pointer}.nplc-image{background:#555}.nplc-form button:disabled{opacity:.55;cursor:wait}
.nplc-note{flex:0 0 auto;display:block;padding:0 12px 12px;color:#666;line-height:1.45;background:#fff}
@media(max-width:520px){.nplc-launch{right:12px;bottom:12px}.nplc-panel{right:6px;bottom:66px;width:calc(100vw - 12px);height:calc(100vh - 78px)}.nplc-panel header{grid-template-columns:minmax(0,1fr) 104px 30px;padding-left:14px}.nplc-wechat{grid-template-columns:68px 1fr;gap:5px;font-size:12px}.nplc-wechat img{width:68px;height:68px}.nplc-note{font-size:11px}}